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Ensuring Reliable Connectivity and Cost Savings for Hamel Family Wineries

Driving Impact Through Reliable IT Solutions

DeepNet resolved Hamel Family Wineries’ connectivity challenges by securing reliable fiber internet, implementing a cost-effective Starlink backup, and enhancing guest experiences—all while cutting costs and ensuring seamless operations.

DeepNet transformed our connectivity, securing reliable fiber, a cost-effective backup, and seamless operations. Their expertise enhanced our guest experience and cut costs—truly a partner we can trust!

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Elke Humphreys, Director, Business Operations, Hamel Family Wines.

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Key Challenges

Unreliable Internet Connection

Persistent connectivity issues with Comcast disrupted critical operations, including POS systems, guest Wi-Fi, online booking services, and even aspects of wine production that depend on internet connectivity. These disruptions negatively impacted the guest experience and posed risks to their ability to produce their exceptional wines efficiently.

Costly and Inefficient Backup Solution

HFW relied on a variable billing ISP wireless backup that cost up to $3,000/month. Despite the high cost, it failed to meet their needs during outages.

Complex Issue Resolution

Resolving the connectivity problems required navigating Comcast’s complex support system, including escalations to high-level engineers.

Our Solution

DeepNet provided a comprehensive, multi-layered solution to address both the immediate and long-term needs of HFW:

Resolving Persistent Connectivity Issues

  • Conducted extensive troubleshooting to identify and address the root cause of the internet instability.
  • Engaged directly with Comcast’s Tier 4 technical support and senior engineers to ensure the problem was resolved effectively.

Securing Fiber Installation

  • Negotiated with Comcast to provide a free fiber optic installation valued at $50,000–$60,000, replacing the unreliable cable connection with a permanent and robust solution.

Implementing a Cost-Effective Backup System

  • Transitioned HFW to a Starlink-based backup system, significantly reducing costs while ensuring a more reliable fallback option during outages.

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The Results

Reliable Connectivity

Upgraded to a robust fiber connection that provides stable internet for all winery operations, ensuring smooth internal workflows, guest services, and uninterrupted wine production.

Enhanced Guest Experience

Eliminated disruptions to critical services such as POS systems and guest Wi-Fi, which are essential for retaining high-end clientele.

Cost Savings

Reduced monthly expenses by replacing the expensive wireless backup with the efficient and affordable Starlink system.

Reinforced Trust

By negotiating and securing a free fiber installation, DeepNet demonstrated its commitment to going above and beyond, building trust and confidence in their partnership with HFW.

Support for Wine Production Excellence

With reliable internet now in place, HFW can continue to focus on producing their exceptional wines without interruptions, ensuring every bottle meets their high standards.

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