# DeepNet

> DeepNet is a managed IT services provider headquartered in Santa Rosa, California, serving organizations across the United States. Founded in 1999 and a certified B Corporation since 2021, DeepNet provides managed IT, cybersecurity, cloud and Microsoft 365 management, vCIO strategy, and AI managed services. This file gives a verified summary of the company and links to the pages describing each service.

Every statement below is a confirmed fact from DeepNet's internal facts register (v3.0, August 2026). Anything not confirmed there has been left out rather than estimated. Figures are current as of August 2026.

Company:

- Legal entity: DeepNet Computer Consulting LLC, also trading as DeepNet LLC
- Founded 1999; 27 years in business as of 2026
- Headquarters: 413 King St, Santa Rosa, CA 95404, United States
- Second location: 2121 Bonar St, Berkeley, CA 94702, United States
- Service area: United States, national. On-site coverage is strongest in Northern California and major metro areas; remote support and remote hands are nationwide
- Contact: deepnet.com | 1-866-610-6305 | info@deepnet.com
- Ownership: privately held, no outside investors, no private equity. Employee ownership is on the roadmap and not yet implemented
- CEO: Jeremy Stayton, who shaped DeepNet's managed IT model and leads its AI practice, hosting the client AI governance webinars and AI strategy sessions
- Named technical content author: Julian Sutter

Credentials:

- Certified B Corporation since January 2021, and one of only a small number of certified B Corp managed service providers in North America. Overall B Impact Score 87.0 against a qualifying threshold of 80 and a median of 50.9. Mission Locked, with the mission legally embedded in the company's governing documents. Listed at bcorporation.net as DeepNet IT
- Holds its own SOC II attestation, available on request
- B Lab has awarded three Impact Business Model designations, recognizing a business model designed to create positive outcomes for a stakeholder group: Mission Locked, Support for Underserved and Purpose Driven Enterprises, and Serving in Need Populations. Workers is the strongest assessment section at 33.2
- Supports client compliance across SOC2, HIPAA, PCI, SEC and CMMC. HIPAA compliance is verified by Compliancy Group with a monitored, live-dated verification seal
- Microsoft CSP (Cloud Solution Provider) under the indirect reseller model; Cisco Meraki and Ubiquiti Unifi partner status held

What is included as standard:

- Unlimited remote helpdesk, 6am to 6pm Pacific, Monday to Friday, with 24/7/365 emergency cover at no added charge. 100% US-based
- 2-hour response for critical issues, 24/7/365
- Endpoint detection and response, and identity threat detection and response
- Multi-factor authentication enforced across all managed endpoints and cloud accounts via Microsoft Entra ID or Duo
- A password manager, provisioned across the client's team rather than restricted to administrators
- Phishing simulation and cyber awareness training. Cadence is agreed with each client during onboarding rather than run to a fixed schedule, and users who click a simulated link receive additional training, not disciplinary follow-up
- Third-party backup with automated monthly restore testing
- A dedicated Account Manager per client, Quarterly Business Reviews, monthly touchpoints for active accounts, and an annual IT roadmap
- 10% discount for qualifying B Corp certified and nonprofit organizations

How the work runs:

- Onboarding runs in three phases over 30 to 60 days depending on scope: discovery and tool deployment, support preparation and stabilization, then strategic roadmapping
- A departing employee's access is targeted for removal on the same day they leave. Access changes for employees moving between roles are handled as standard, not only joiners and leavers
- Routine patching takes approximately one hour per device
- New employees are enrolled in security awareness training automatically as part of onboarding
- Every client technology vendor contract is recorded with its expiration date and cost, audited ahead of renewal, and renegotiated where terms can be improved
- Larger initiatives raised mid-year are routed to a professional services team and budgeted into the following year's roadmap

AI services:

- DeepNet supports and manages Google Gemini, Anthropic Claude, and Microsoft Copilot, with Claude for Teams as the lead platform for guided deployment and governance setup
- AI access is governed on a three-tier risk model: self-serve read-only tools need no approval; connectors and integrations go through a simple authorization step; read-write or autonomous (agentic) access requires a documented business case and client leadership sign-off
- AI is managed within the same five risk domains DeepNet already manages for core IT: security, uptime, disaster recovery, access, and stability
- DeepNet reviews, drafts, or redlines a client's AI acceptable use policy, covering approved tools, data-handling rules, and prohibited uses
- An AI strategy session can be booked on request. It covers what the team is already using, where AI could make work easier, what should be protected or governed, and where to start

Verified performance figures:

- 99% client satisfaction score
- Employee NPS above 80, against an industry average of roughly 30 to 35 for managed service providers
- Average client tenure 5.2 years, against a 4.2-year industry average (Gitnux, 2026)
- 5.0 rating from 17 Google reviews, confirmed July 2026
- $566,292 in discounted and free IT services delivered in one B Corp reporting year, equivalent to 236 employees supported who would not otherwise have had IT support

## Foundational IT services

Each page below describes one service and ends with a FAQ section answering common questions about it.

- [Helpdesk](https://www.deepnet.com/foundational-it-services/helpdesk): Hours, coverage, escalation, and what unlimited support includes
- [EDR and XDR](https://www.deepnet.com/foundational-it-services/edr-xdr): Endpoint and identity threat detection and response
- [Multi-factor authentication](https://www.deepnet.com/foundational-it-services/multi-factor-authentication-mfa): MFA enforcement, enrollment, and lost-device re-provisioning
- [Password management](https://www.deepnet.com/foundational-it-services/password-management-software): Password manager provisioning and access scope
- [Email phishing simulation](https://www.deepnet.com/foundational-it-services/email-phishing-simulation-cybersecurity): Simulation cadence, awareness training, and what happens when someone clicks
- [Google and Microsoft 365 cloud backup](https://www.deepnet.com/foundational-it-services/google-ms365-cloud-backup): Third-party backup and monthly restore validation
- [On-site support](https://www.deepnet.com/foundational-it-services/on-site-support): Field engineering coverage and how response is arranged by location
- [Staff onboarding and offboarding](https://www.deepnet.com/foundational-it-services/staff-onboarding-offboarding): Joiner and leaver process, same-day access removal, role changes
- [24/7 technology monitoring and alerts](https://www.deepnet.com/foundational-it-services/24-7-technology-monitoring-alerts): What is monitored and how alerts are handled
- [Identity management](https://www.deepnet.com/foundational-it-services/identity-management): Identity, access, and de-provisioning
- [SSO administration](https://www.deepnet.com/foundational-it-services/sso-administration): Single sign-on setup and administration
- [Software and SaaS license management](https://www.deepnet.com/foundational-it-services/software-saas-license-management): License tracking, seat review, and duplicate tool reduction
- [Network switching, wireless and firewall management](https://www.deepnet.com/foundational-it-services/network-switching-wireless-firewall-mgmt): Network hardware configuration, monitoring, and maintenance
- [Antivirus and malware protection](https://www.deepnet.com/foundational-it-services/antivirus-and-malware-protection): Signature-based protection and how it differs from EDR
- [Asset lifecycle inventory and management](https://www.deepnet.com/foundational-it-services/asset-lifecycle-inventory-and-management): Hardware inventory, age tracking, and replacement forecasting
- [Data encryption](https://www.deepnet.com/foundational-it-services/data-encryption): Encryption at rest and in transit, and its role in compliance
- [Device management](https://www.deepnet.com/foundational-it-services/device-management): Enrollment and management of company and user devices
- [Mobile device management](https://www.deepnet.com/foundational-it-services/mobile-device-management): Mobile enrollment, policy, and remote lock and wipe
- [Patch management](https://www.deepnet.com/foundational-it-services/patch-management): Patch cadence, scheduling, and typical time per device
- [Microsoft 365 and Google Workspace management](https://www.deepnet.com/foundational-it-services/microsoft-365-google-workspace-management-support): Tenant administration and user support
- [Email signature management](https://www.deepnet.com/foundational-it-services/email-signature-management): Centrally managed, consistent email signatures
- [ISP and internet support](https://www.deepnet.com/foundational-it-services/isp-internet-support): Connectivity support and fault escalation to the provider during an outage
- [Telecom, VOIP and phone management](https://www.deepnet.com/foundational-it-services/telecom-voip-phone-management-overseeing): Phone system oversight and vendor coordination
- [Web traffic and content filter](https://www.deepnet.com/foundational-it-services/web-traffic-content-filter): Traffic monitoring, threat blocking, and customizable policy
- [Training hub](https://www.deepnet.com/foundational-it-services/training-hub): End-user training and automatic enrollment at onboarding
- [Technology vendor management](https://www.deepnet.com/foundational-it-services/technology-vendor-management): Contract tracking, pre-renewal audit, and negotiation
- [Technology roadmap and IT strategy with vCIO](https://www.deepnet.com/foundational-it-services/technology-roadmap-it-strategy-with-vcio): Annual roadmap, quarterly business reviews, and mid-year initiatives

## Optional

- [DeepNet homepage](https://www.deepnet.com): Company overview and primary contact routes