Think your antivirus, firewall, and backups mean you're secure?
That mindset’s outdated. The real threat? Gapsbetween your tools, vendors, and processes.
We flipped this model. Our 99.1% CSAT comes from being embedded in your team, not just supporting it. You get proactive insight, strategic alignment, clear billing, and consistent communication—not ticket roulette.
How “Most” MSPs Are Getting It Wrong
- Reactive Support: Waiting until things break before responding. No preventive maintenance.
- Poor Communication: Little transparency on open tickets. Tech talk with no context.
- Inconsistent Service: Different techs, different outcomes. No process consistency.
- Lack of Transparency: Surprise charges. Clients don’t understand their bill.
- No Strategic Partnership: Just a helpdesk, no roadmap or forward-thinking advice.
- Slow Response: Poor follow-through. Escalations go unanswered.
- Security Risks: No proactive security posture. Weak or absent safeguards.
- Disorganized Onboarding: Clients don’t know how to get help or use provided tools.
The DeepNet Difference
- Proactive IT: We prevent issues before they happen.
- Clear Communication: Plain-English updates and expectations.
- Reliable Support: Documented, repeatable processes.
- Transparent Pricing: You always know what you're paying for.
- Strategic Roadmapping: Quarterly reviews and long-term planning.
- Rapid Response: SLA-driven response and resolution times.
- Security-First: Best-in-class protections like MFA, EDR, phishing simulation.
- Embedded Partnership: From onboarding to offboarding, we’re part of your team.
.png)