A US-based helpdesk, fully staffed by knowledgeable technicians who are familiar with your environment and can address a range of IT issues.
Our team provides unlimited helpdesk support from 6 a.m. to 6 p.m. PT, Monday to Friday, ensuring timely resolution of day-to-day IT issues. For urgent needs, we also offer unlimited emergency support available 24/7/365, so you're never without assistance when it matters most.
6am to 6pm Pacific, Monday through Friday. Unlimited. And if something breaks outside that window, we're still there — 24/7/365 emergency support, no extra charge tacked on top.
100% US-based. Every time.
Two hours. 24/7/365. For anything we call Critical, that's not a target — it's the commitment.
No cap. Remote support's unlimited, and the emergency coverage doesn't cost extra on top. We'd rather you call than sit on a problem.
Your Account Manager. That's basically the whole point of having one — someone who already knows your setup, quarterly reviews, monthly check-ins, so a stuck ticket doesn't just sit there.
Yes. Strongest across Northern California and the major metros. Outside that, remote hands and remote support still cover you nationwide.
Supporting tech, thought leading in tech, helping grow clients through tech strategy. Yes, we do indeed love tech (almost as much as we love people)!
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