Privacy Policy
Effective date: October 27, 2026 · Last updated: October 27, 2026
1. Who we are
DeepNet Computer Consulting LLC ("DeepNet," "we," "us") provides managed IT, cybersecurity and AI services. This policy explains how we collect, use, share and keep personal information when you visit deepnet.com, contact us, attend our events, or do business with us.
DeepNet Computer Consulting LLC, 413 King St, Santa Rosa, CA 95403 · 1-866-610-6305 · privacy@deepnet.com
2. Scope
This policy covers website visitors, prospective clients, business contacts at our clients and partners, event and training attendees, referral partners, and job applicants.
It does not cover personal information we process on behalf of our clients while providing IT services, such as data on client systems, devices or accounts. We handle that data as a service provider under our Master Services Agreement and Data Processing Addendum, and each client's own privacy policy applies to it.
3. Personal information we collect
- Contact and identity details: name, work email, phone number, job title, company name.
- Business relationship details: services purchased, quotes, contracts, support tickets, billing and payment details.
- Online activity: IP address, device and browser type, pages viewed, referring site, campaign codes (UTM parameters), and approximate location (city or region) derived from IP address.
- Professional information from other sources: company size, industry and job role, obtained from business data providers and professional networks.
- Inferences: our view of a contact's likely interest in our services, such as a lead score.
- Job applicant information: résumé, work history, education and references.
- Sensitive information: some clients provide sensitive information, such as bank account details or Social Security numbers, where it's needed for billing or for the services we provide. Employees provide similar details for payroll. We use this information only for the purpose it was provided for, and limit access to the staff who need it.
We do not knowingly collect personal information from anyone under 16.
4. Where we get it
- From you: when you fill in a form, email or call us, book a meeting, register for a webinar or training, or sign a contract.
- Automatically: through cookies, pixels and similar technologies when you use our website (see section 7).
- From third parties: business data providers, professional networks, referral partners, and public sources.
5. How we use it
- To respond to inquiries, schedule consultations, and run webinars, training and events.
- To provide, support and bill for our services.
- To send business marketing emails, which you can unsubscribe from at any time.
- To understand how our website is used and improve it.
- To measure and target our advertising.
- To identify businesses that may be interested in our services.
- To manage our referral program.
- To recruit and evaluate job applicants.
- To keep our website and systems secure, prevent fraud, and meet legal, tax and accounting obligations.
- In connection with a merger, acquisition or sale of our business.
6. Who we share it with
We share personal information only with:
- Service providers who process it on our behalf under contract: CRM and marketing automation, website hosting, analytics, email and productivity platforms, IT service delivery tools, payment, accounting and payroll providers, our referral platform, and our accessibility tool.
- Advertising partners, such as professional networks and search advertising platforms, which receive online activity data through pixels on our website.
- Business data providers whose tracking tools on our website help us identify visiting companies.
- Professional advisers, such as lawyers, accountants, auditors and insurers.
- Authorities, when required by law or to protect our rights.
- A buyer or successor in a business transfer.
We do not sell personal information.
7. Cookies and tracking technologies
Our website uses cookies, pixels and similar technologies to operate the site, measure traffic, and understand which campaigns bring visitors to us.
| Tool | Purpose | Type |
|---|---|---|
| Google Analytics | Website analytics | Analytics |
| Google Tag Manager | Loads the other tools | Functional |
| HubSpot | Forms, CRM and email tracking | Marketing |
| Google Ads | Conversion measurement and remarketing | Advertising |
| LinkedIn Insight Tag | Conversion measurement and retargeting | Advertising |
| Apollo.io | Identifies visiting companies | Prospecting |
| Referral Rock | Tracks referral links | Functional |
| accessiBe | Accessibility tools | Functional |
Our site also stores campaign codes in your browser for 90 days so we can tell which campaign brought you here.
You can block or delete cookies in your browser settings. Do Not Track: we do not currently respond to browser "Do Not Track" signals.
Other companies, including the advertising partners above, may collect information about your online activity over time and across different websites when you use our site.
8. How long we keep it
We keep personal information only as long as needed for the purposes above:
| Information | How long we keep it |
|---|---|
| Prospect, lead and event contact information | 24 months after your last engagement with us, such as opening or clicking an email, a meeting, a form submission or a reply |
| Client business contacts and service records | For the length of our contract, plus 3 years |
| Contracts, invoices and tax records | 7 years |
| Website analytics data | 14 months |
| Job applicant information | 4 years after the hiring decision |
| Records of privacy requests | 24 months |
After these periods we delete the information or anonymize it so it can no longer identify you.
9. Security
We use reasonable administrative, technical and physical safeguards, suited to the sensitivity of the information, to protect the personal information covered by this policy. Access is limited to staff and service providers who need it to do their work. No system is completely secure, so we cannot guarantee absolute security.
10. Reviewing, correcting or deleting your information
You can ask us what personal information we hold about you, or ask us to correct or delete it. Email privacy@deepnet.com or call 1-866-610-6305. We may ask you to confirm a few details so we know the request is from you, and we will respond within 30 days.
To stop receiving marketing emails, use the unsubscribe link in any email or contact us at the address above.
11. Changes to this policy
We review this policy at least once every 12 months. When we make material changes, we update the "Last updated" date at the top and post a notice on this page.
12. Contact us
Questions about this policy or our privacy practices:
DeepNet Computer Consulting LLC, Attn: Privacy, 413 King St, Santa Rosa, CA 95403
privacy@deepnet.com · 1-866-610-6305