Set up a backup sign-in method before you need it

If Microsoft Authenticator on your phone is your only way to approve sign-ins, a broken, lost or replaced phone can lock you out until we reset it. A second method gives you a way back in.

Add a second method

1. On your computer, go to mysignins.microsoft.com/security-info and sign in.
2. Select Add sign-in method.
3. Choose an option your organization allows, such as a phone number for a text or call, a second Authenticator device, or a security key.
4. Follow the steps, then check it appears in the list.

Keep it current

• Check this page once a year, and whenever you change phone or number.
• Remove old phones and numbers you no longer use.
• Never approve a sign-in or share a code you didn't ask for, however many arrive.

See a method you didn't add? Don't remove it yourself. Call us on 707-755-8000 straight away, as it can be a sign someone else has access.

Can't add a method, or only see some options? Your organization chooses which methods are allowed. Email support@deepnet.com and we'll help.