Calls and texts claiming to be your bank

Scammers call or text pretending to be your bank's fraud team. They often know some of your details, and the number can look genuine. Then they ask you to confirm a code, move money to a “safe account,” or approve a payment to “stop fraud.”

Your bank will never

• Ask you to move money to another account to keep it safe
• Ask you to read out a one-time security code sent to your phone
• Ask for your full password or PIN
• Send someone to collect your card or cash

What to do

1. Hang up, or don't reply to the text.
2. Call your bank on the number on the back of your card or on its official website. Wait a minute before calling, or use a different phone.
3. Don't click links in texts about suspicious activity. Open your bank's app instead.

Shared a code or moved money? Call your bank's fraud line straight away. If it involves a work account or card, call us on 707-755-8000 too.