A blue screen or a computer that won't start is stressful. What to try, and the details that help us fix it fast.
A blue screen, also called a stop error, means Windows hit a problem it couldn't recover from and restarted. A one-off isn't usually serious. If it keeps happening, or your computer won't start, we need to know.
Blue screen
- Take a photo of the screen with your phone before it restarts. The stop code on it helps us find the cause.
- Let it restart, then save your work.
- Think about what changed: a new device plugged in, an update or new software.
Computer won't start
- Check the power. Plug in the charger and check the lights on the charger and the laptop.
- Hold the power button for 10 seconds to switch it fully off, then press it again.
- Unplug everything else, including the dock, USB drives and external screens, then try again.
Still not working? Call us on 707-755-8000. Tell us what you see on screen and when it started. Files saved in OneDrive and SharePoint are safe in the cloud.
