A voice or video call can now be faked convincingly. Verify any urgent request for money or access another way.
Scammers can now copy someone's voice from a short clip online, and fake video calls are getting more convincing. The FBI has warned about criminals using AI-generated voice messages that impersonate senior officials and business leaders.
Signs to look for
- An urgent call, voicemail or video call from a senior colleague, supplier or family member asking for money, gift cards, passwords or access
- A request to keep it secret, or to skip the usual approval
- A new phone number or account, with a reason why they can't use their usual one
- A video call where the person won't move, turn their head or answer an unexpected question naturally
What to do
- Pause. Urgency is the scammer's main tool.
- Hang up and call back on a number you already have for that person, not one they give you.
- Check with a second person before moving money or sharing access, even if the request seems to come from the top.
Got one at work? Tell your manager and call us on 707-755-8000. If you've already sent money, call your bank straight away.
