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Staying safe

Fake “update your browser” pop-ups

A website says your browser is out of date and offers a download. Real browser updates never work that way.

You're on a website and a message appears: your browser is out of date, update now. The download is malware. Some messages look like a virus warning instead, with a phone number to call.

How real updates work

  • Edge and Chrome update themselves. They never need a download from a website.
  • To check, open your browser's menu, then Help > About. It updates from there.
  • Real security warnings come from Windows Security, not from a web page.

What to do

  1. Don't click the message or call any number in it.
  2. Close the tab. If it won't close, press Ctrl + Shift + Esc and end the browser in Task Manager.
  3. Tell us which site it happened on.

Already downloaded or opened something? Disconnect from the internet and call us on 707-755-8000.

Want the step-by-step guide?

Still stuck? We're here to help

support@deepnet.com · 707-755-8000 · 6am to 6pm Pacific, Monday to Friday, with 24/7 emergency cover

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