The top search result for a popular app can be a paid ad for a fake. Get software from us or the official store.
Scammers buy search ads and build lookalike websites for popular software, including AI tools, video apps and PDF readers. The ad appears above the real result, the site looks genuine, and the download installs malware that steals passwords. Microsoft has reported fake installers for workplace apps and AI tools spreading this way.
Signs to look for
- A search result labeled Sponsored or Ad for the app you searched for
- A web address that's close to, but not exactly, the maker's real site
- A download that asks for administrator permission, or to turn off security warnings
- A “free” version of something that's normally paid
What to do
- Ask us first before installing anything on a work computer. We can install approved software for you.
- Skip the ads. If you're downloading something for personal use, go to the maker's site by typing the address, or use the official app store.
- Don't approve security prompts for something you're not sure about.
Already installed something you're unsure of? Disconnect from the internet and call us on 707-755-8000.
