Fake renewal invoices that ask you to call

The email looks like a receipt or invoice for antivirus, a tech support plan or an online order, often for several hundred dollars. There's no link to click, just a phone number “to cancel or get a refund.” When you call, the scammer asks for your card details, or for remote access to your computer to “process the refund.” The FTC warns about these renewal scams.

Signs to look for

• A charge for something you don't remember buying
• A phone number to call, rather than a link to your account
• Sent from a free email address such as Gmail, or as a PDF attachment
• Pressure to call today

What to do

1. Don't call the number in the email.
2. Check your account or card statement by going to the company's website or app yourself.
3. Report the email in Outlook using Report > Report phishing.

Already called and gave access or details? Disconnect from the internet, contact your card company and call us on 707-755-8000.