Four details that help us fix your problem on the first try, without back-and-forth.
The quickest fixes start with a clear request. A few details up front save a round of questions and get you back to work sooner.
Include these four things
- What's wrong, in a sentence. For example, “Outlook says it's disconnected” or “I can't print to the upstairs printer.”
- When it started, and whether anything changed around then, such as a new phone, a password change or an update.
- Any error message, word for word. A screenshot is even better: press Windows + Shift + S on Windows or Command + Shift + 4 on a Mac.
- How much it's stopping you: just you or your whole team, and whether you can work around it for now.
How to reach us
- Call 707-755-8000 for anything urgent, or if you can't work at all.
- Email support@deepnet.com for everything else. Your email creates a ticket, and we'll reply with its number.
One problem per request. If you have two issues, send two emails. That way each one goes to the right person and neither gets lost.
