It's often an old password still saved on your phone. Here's how to stop it happening.
Why accounts lock. After several wrong password attempts in a short time, your account locks itself so no one can keep guessing. It's an important protection, but it can catch you out too.
The most common causes
- An old password saved on another device. After a password change, your phone's email app, a tablet or another computer keeps trying the old one, and locks you out, sometimes within minutes.
- Typing the password wrong several times, often with Caps Lock on.
- Someone else trying to sign in. Less common, but it's why repeated lockouts are worth telling us about.
How to avoid it
- After changing your password, update it straight away on your phone, then any other device or app that signs in with it. The Outlook app on your phone will ask for your new password: enter it there.
- If your phone's email app keeps asking for your password, sign out of your account in the app and back in again.
- Use your password manager, Bitwarden, to store your passwords instead of saving them in each app or browser.
If you're locked out
Call us on 707-755-8000 or email support@deepnet.com. We'll unlock your account and help you find which device is using an old password.
Locked out again and again? Tell us. Repeated lockouts usually mean a device is still using an old password, and we can track it down.
