Lost or stolen laptop or phone: what to do in the first hour

A lost or stolen laptop or phone isn't just a lost device. It can hold your email, files and saved sign-ins. Acting quickly protects you and your organization, and it's never too small to report.

In the first hour

1. Call us on 707-755-8000, at any time. Tell us what's missing, and when and where you last had it. We can sign you out everywhere and protect your work data, and lock or erase the device if needed.
2. Try to find it. For a work device, we'll do this for you. For a personal phone or laptop, use Find My (Apple), Find My Device (Google) or account.microsoft.com/devices (Windows).
3. Change your passwords if you'd saved any in the browser or your notes, starting with email. Use another device.
4. Report a theft to the police and keep the report number.

Before it happens

• Lock your devices with a PIN, password or fingerprint, and set them to lock automatically.
• Keep work files in OneDrive or SharePoint, not only on the device.
• Don't leave devices in a car, even out of sight.

Found it again? Let us know, so we can check it and get you back up and running.