How to find a shared mailbox like info@ in Outlook, and send email from its address.
A shared mailbox lets a team work from one address, such as info@ or accounts@. Once we've given you access, here's how to use it.
Find it in Outlook
- New Outlook and Outlook on the web: it usually appears in your folder list on its own after we've added you. If not, right-click Shared with me (or Folders) in the folder list, select Add shared folder or mailbox, and type its address.
- Classic Outlook for Windows: it usually appears in your folder list after you restart Outlook.
- Outlook on your phone: tap your profile picture, then Add account > Add a shared mailbox.
Send from it
- Start a new email.
- Select From. If you can't see it, select Options > Show From (or the three dots in new Outlook).
- Choose the shared mailbox address. Replies will go to the shared mailbox, not to you.
Need access, or it's not showing up? Ask your manager to approve it, then email support@deepnet.com with the mailbox address. Changes can take up to an hour to appear.
