New email not arriving, or sent items stuck in the Outbox? Three quick checks.
If new email isn't arriving, or messages sit in your Outbox, it's usually quick to sort out.
Try these, in order
- Check Outlook on the web. Go to outlook.office.com and sign in. If your email is there, the problem is the Outlook app on your computer, not your mailbox. If it's missing there too, call us.
- Check the connection. Look at the bottom of the Outlook window for Working offline or Disconnected. In classic Outlook, go to the Send / Receive tab and make sure Work Offline isn't selected. Check your internet connection too.
- Restart Outlook, then your computer. Close Outlook fully, open it again and wait a few minutes. If that doesn't help, restart your computer.
Also check
- A big attachment stuck in the Outbox can block everything behind it. Delete it, and share a link to the file instead.
- A password change can leave Outlook waiting for your new password. Look for a sign-in prompt, sometimes hidden behind other windows.
Still not syncing? Email support@deepnet.com from Outlook on the web, or call 707-755-8000.
