Most printer problems clear with one of three checks. Try them before you call.
Printer problems are one of the most common reasons people call us, and many clear up in a minute or two.
Try these, in order
- Check the printer itself. Is it on, with no error on its screen? Look for a paper jam, an empty tray or low toner. Turn it off, wait 30 seconds, and turn it back on.
- Check you're printing to the right printer. In the Print window, look at the printer name. If you've moved desks or offices, your computer may still be sending to the old one.
- Clear the queue and restart. Open Settings > Bluetooth & devices > Printers & scanners, select the printer, then Open print queue, and cancel anything stuck. Then restart your computer.
When to call us
- The printer shows Offline for everyone, not just you
- You've been asked to install a driver or software
- Prints come out garbled, or the printer has a hardware error
Call 707-755-8000 or email support@deepnet.com with the printer's name and location, and any error on its screen.
