Scammers asking for remote access to your computer

Tech support scams start with a pop-up warning, a phone call or an email saying your computer has a virus, your account is hacked or a payment went wrong. The “helper” then asks you to install a remote access app so they can “fix” it. Once they're in, they can steal files, passwords and money.

Signs to look for

• A pop-up with a phone number, saying your computer is infected or locked
• An unexpected call from “Microsoft,” “your bank” or “IT support”
• A request to install AnyDesk, TeamViewer, Quick Assist or a similar app
• A request to log in to your bank “so they can refund you”

What to do

1. Don't call the number on a pop-up. Close the browser, or restart your computer if it won't close.
2. Hang up on unexpected tech support calls, even if they say they're from DeepNet. Call us back on 707-755-8000.
3. Never install remote access software because someone asked you to.

Microsoft doesn't make unsolicited calls to fix your computer. When we need to connect to your computer, it's because you asked us for help.

Already let someone in? Disconnect from the internet and call us straight away.