Outlook remembers addresses you've used. Remove old or wrong ones so email doesn't go to the wrong person.
Outlook suggests addresses as you type, based on people you've emailed before. That saves time, but an old or wrong suggestion is one of the easiest ways to send an email to the wrong person, sometimes outside the company.
Remove a suggestion
- Start typing the name in the To, Cc or Bcc line.
- When the wrong suggestion appears, point to it and select the X next to it. Or use the arrow keys to highlight it and press Delete.
It won't be suggested again, but you can still type the full address if you need it.
Avoid the wrong person
- Check the address, not just the name, especially when two people share a name or a client has a similar domain.
- Add the recipients last on important emails, after you've written and checked the message.
- Sent something to the wrong person? Tell us straight away if it contained client, personal or financial information.
