“You need permission”? Request access the right way

If you open a SharePoint or Teams link and see “You need permission” or “Access denied,” it usually means the file or site hasn't been shared with you yet. The owner can fix it in seconds.

Get access in three steps

1. Check you're signed in with your work account. If you're signed in with a personal Microsoft account, you'll see the same message. Sign out and back in with your work email.
2. Select Request access on the page, and add a short note saying what you need it for. The site or file owner gets your request by email.
3. Give the owner a nudge if it's urgent. A quick message to the person who sent the link is often fastest.

Sharing a file yourself?

Use Share and choose the people who need it, rather than copying the link from your browser's address bar. A copied address only works for people who already have access.

No Request access button, or no reply? Email support@deepnet.com with the link and who owns the site. We'll make sure the right person approves it.