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Need new software? How to ask, and why not to download it yourself

Free downloads are a common way malware gets in. How to ask us for the software you need instead.

Need an app for a new task, a PDF tool or a browser extension? Ask us rather than downloading it yourself. Fake download sites and bundled “free” extras are a common way malware gets onto work computers, and some tools quietly share company data.

How to ask

  1. Email support@deepnet.com with the name of the software and what you need it for.
  2. Include who else needs it, and when you need it by.
  3. We'll check it's safe, licensed and works with your setup, then install it or suggest an approved alternative.

Until then

  • Don't install anything from an ad, a pop-up or an email link.
  • Check what you already have. Microsoft 365 covers a lot: Word can open and edit PDFs, Forms handles surveys, and OneDrive shares files.
  • Browser extensions count too. They can read the pages you visit, so ask before adding one.

Already installed something you're unsure about? Tell us. We'd rather check it now.

More detail

Microsoft: Protect your PC from unwanted software
Last checked against these sources:
November 11, 2026

Want the step-by-step guide?

Still stuck? We're here to help

support@deepnet.com · 707-755-8000 · 6am to 6pm Pacific, Monday to Friday, with 24/7 emergency cover

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