Forgot your password? Reset it yourself

If your organization has turned on self-service password reset, you can reset a forgotten work password yourself, at any time, without waiting for us. It uses the sign-in methods you've already set up, such as Microsoft Authenticator or your phone number.

Reset it

1. On the Microsoft sign-in page, select Forgot my password (or go to passwordreset.microsoftonline.com).
2. Enter your work email address and the characters shown.
3. Verify it's you with one or two of your sign-in methods.
4. Choose a new password: a long passphrase you haven't used before.

Afterwards

• Update the password on your phone and any other device straight away, to avoid being locked out.
• Update it in Bitwarden if you store it there.

Get ready now

Self-service reset only works if your sign-in methods are up to date. Check them at mysignins.microsoft.com/security-info.

Don't see Forgot my password, or it doesn't work? Call us on 707-755-8000. And if you get a reset message you didn't ask for, don't click it: report it.