Scanned but nothing arrived, or the scanner isn't found? Where to look and what to check.
Most scanning problems are about where the scan went, rather than the scanner itself.
Scan-to-email didn't arrive
- Check Junk Email and quarantine. Scans from a copier are sometimes held by the email filter.
- Check the address you picked on the copier's screen. A typo or an old address book entry is common.
- Check the file size. A long scan in color can be too big to email. Scan in black and white, or in smaller batches.
Scanning from your computer
- Make sure the scanner or copier is on and shows no errors on its screen.
- Go to Settings > Bluetooth & devices > Printers & scanners and check it's listed.
- Open the Windows Scan app, choose the scanner and select Scan.
Scan-to-folder stopped working?
This can happen after a password or network change. Email support@deepnet.com with the copier's name or location, and we'll take a look.
