“You owe a toll” and “your package is held” texts are among the most common scams. Don't tap the link.
Texts saying you owe an unpaid toll, or that a package can't be delivered, are among the most reported scams in the US. The link leads to a fake payment page that steals your card details, or your identity.
Signs to look for
- A small amount due, with a threat of a late fee or legal action
- A package “on hold” until you confirm your address or pay a fee
- A link with an odd web address, often not the toll agency's or carrier's real site
- A text from an unknown number, sometimes from another country
What to do
- Don't tap the link or reply, even to say STOP.
- Check yourself. Go to your toll account or the carrier's tracking page by typing the address or using the official app.
- Report and delete. Forward the text to 7726 (SPAM), then delete it.
Entered card details? Call your card company straight away. If it was a work card or you used a work device, call us on 707-755-8000 too.
