Urgent or not? How to tell us, and when to call

We work on the most urgent problems first. You can help us get it right by telling us how much a problem is affecting you, and by choosing the right way to reach us.

Call 707-755-8000 when

• You can't work at all
• Several people, or a whole office, are affected
• It's about security: you've clicked something, see unexpected sign-in requests, or a device is lost or stolen
• It affects something time-critical, such as payroll or a client deadline today

Email support@deepnet.com when

• You can work around it for now
• It's a request, such as access, a new starter or a software install
• It's a question or a how-to

Help us prioritize

1. Say how many people are affected.
2. Say what you can't do, and any deadline.
3. Tell us if it gets worse, by replying to the ticket or calling.

Not sure? Call. We'd rather you ask than wait.