Most VPN problems come down to the internet connection underneath. Four checks before you call.
If your organization uses a VPN to reach office systems from elsewhere, it needs a working internet connection underneath. Most connection problems start there.
Check these, in order
- Is the internet working? Open a website such as microsoft.com with the VPN off. If it won't load, the problem is the Wi-Fi, not the VPN.
- Is there a sign-in page? Hotel, airport and café Wi-Fi often need you to accept terms in your browser first. Open a browser, accept, then connect the VPN.
- Disconnect and reconnect the VPN, then restart your computer if it still won't connect.
- Try another network, such as your phone's hotspot. Some public and guest networks block VPNs.
Good to know
- Many tools, including email, Teams, OneDrive and SharePoint, work without the VPN. You may only need it for specific office systems.
- If you're asked to approve a sign-in when connecting, check it's you before approving.
Still can't connect? Call 707-755-8000 with the error message, or a screenshot, and where you're connecting from.
