Wi-Fi keeps dropping? Three checks before you call

A Wi-Fi connection that keeps dropping is frustrating, and it's often quick to fix.

Try these, in order

1. Check the signal. Move closer to the router or access point, away from thick walls, metal and microwaves. If others nearby are fine, it's probably your device or spot.
2. Reconnect. Turn Wi-Fi off and on from the network icon on your taskbar. If that doesn't help, select Forget on the network, then connect again with the password.
3. Restart. Restart your computer. At home, also restart your router: unplug it, wait 30 seconds and plug it back in.

At home

• Put the router somewhere central and high, not in a cupboard.
• For video calls, a network cable is more reliable than Wi-Fi if you can use one.
• If everyone at home is affected, contact your internet provider.

In the office

If several people lose Wi-Fi at once, call us on 707-755-8000 straight away. It may be a network problem we need to fix.