An update that won't finish leaves your computer unprotected. What to try, and when to call us.
Windows updates fix security holes, so it matters when one gets stuck or keeps failing.
Stuck on “Working on updates”?
- Give it time. Large updates can take a while. Keep your laptop plugged in.
- Don't switch it off while it says updates are in progress. If nothing changes for a long time, call us before you turn it off.
Update failed, or keeps asking you to restart?
- Restart from the Start menu (not Shut down), and let the update finish.
- Go to Settings > Windows Update and select Check for updates.
- Free up space if your drive is nearly full. Updates need room to install.
- Make sure you're connected to the internet.
Still failing? Note the error code in Windows Update (it starts with 0x) and email it to support@deepnet.com, or call 707-755-8000. We can often check the update from our end.
